Garden Waste Subscription Service 2025
Charge: £37 per annum
Additional bin: £23 extra subscription charge plus a one off payment charge for a new bin
Please read full terms and conditions before signing up
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Terms and Conditions
Check your bin collection day
Residents will receive 8 collections between April and November but you must sign up before 1 April to receive all 8 collections. Don't worry if you miss this deadline, you can still subscribe throughout the year, but please be aware it can take up to 14 days for a household to be set up so you will only receive the remaining collections due and will still pay the same price.
Collections will commence from 22 April 2025 but as it will take us four weeks to work around the full town, some households will not receive their first collection until four weeks after the commencement of the service. You will be informed of your first collection date upon sign-up. You will also be given a sticker for your bin so our operatives can easily identify which residents have subscribed to the service. Stickers are non-transferrable. We don’t provide garden waste collections in the winter months as there is less growth and, therefore, less garden waste produced. The environmental benefit of undertaking year-round collections would be outweighed by the fuel used by the vehicle, given the small amount of garden waste that would be collected.
Moving home? No problem, you can transfer your subscription to your new property, just call us on 01429 523333 to inform us of your new address.
Cancelling your subscription: You have 14 days to cancel your subscription without charge, please refer to the Terms & Conditions for more information.
Presenting your bin
what can I put in my Garden Waste Bin?
All bins should be out at the designated collection point for 7.30am on your collection day.
We reserve the right to cancel collections due to circumstances beyond our control e.g. severe weather.
If your bin hasn’t been emptied, it may be because it contains the wrong items or is too heavy. Look to see if a tag has been placed on your bin. Missed collections can be reported by completing the following online form.
Lost, Damaged or Stolen
Contact us on 01429 523333 for lost or stolen bins and stickers. There is no charge for stickers, but there is a charge towards the cost of the replacement, administration and delivery of a bin. For broken / damaged bins click on the link below to arrange for the bin to be repaired free of charge.
Don't want to sign up?
If you choose not to sign up to the garden collection service, you will need to make alternative arrangements for your garden waste. Your garden waste can still be taken to the Household Waste Recycling Centre (HWRC) in Burn Road for free, or the following link provides useful information on composting your waste at home.
Residents are encouraged to keep their brown bins in case they decide to take up the subscription at a later date, or to assist with home composting. If you decide to join the scheme at a later date and require a replacement bin then there will be a charge.
