Household Support Fund

Due to the level of demand, all applications for financial assistance from the Household Support Fund, including food, welfare support and housing, are now closed.

Food support contiunues to be available via The Trussell Trust Foodbank  in Church Street, Hartlepool (a voucher is required to access this service) and/ or The Bread and Butter Thing.

To access the Foodbank please contact OR OR 

To access The Bread and Butter Thing contact or text 07537 416040.  You will be asked to join their scheme and in return will be eligible for a ‘big shop’ bag of groceries free of charge.      

Support with energy (gas and electricity) issues also continues to be available from two community organisations.  Each can offer advice together with a possible top up on your chosen energy supplier if you are struggling to pay your bills.

For people with pre-payment meters: Advice at Hart CiC can be contacted on 01429 748010 or by emailing 

For people with pre-payment meters and also those who receive their bills and need to pay direct to their supplier: Citizens Advice Bureau can be contacted on  01429 408401 or by emailing 

If you're finding it hard to pay your water bill, Anglian Water (formerly Hartlepool Water) with support from Hartlepool Borough Council can provide a range of financial help. Whatever your situation, they can work on a way forward that’s tailored just for you. This includes discounted tariffs, assistance schemes to help with water debts and setting up an affordable payment plan for you.

Anglian Water also offer practical support in the form of their Priority Services Register, which may be able to help you or your loved ones. They can help a really wide range of people, from those with sight, hearing or mobility difficulties, to parents with babies under 12 months old. And they offer a wide range of support, from reading your meter for you, if you find this difficult, to sending out bills in other formats. It’s completely free, and once you’ve signed up, you can stay on it for as long as you like.

More information on Anglian Water's support can be found at or you can speak to them on 0800 011 3774.