Hartlepool ASB Case Review

What is an ASB Case Review?

The ASB Case Review process allows victims to request a review of how their reports of anti-social behaviour have been dealt with by organisations. (formerly known as the Community Trigger)

The ASB Case Review process is designed to bring organisations together to take a joined up and problem solving approach to review persistent reports of anti-social behaviour.

The process applies to anti-social behaviour reports made to:

• Hartlepool Borough Council
• Cleveland Police
• NHS North East and North Cumbria Integrated Care Board
• Social Housing providers operating in Hartlepool Borough (where you are a social housing tenant and your landlord agrees to be part of the process)

Who can request an ASB Case Review?

A victim of anti-social behaviour or another person acting on behalf of the victim with his or her consent, such as a carer or family member, Member of Parliament, local councillor or other professional.

When can an ASB Case Review be requested?

Where a victim has made 3 or more reports of anti-social behaviour in the last 6 months to one or more of the organisations listed above.

Request an ASB Case Review

Request an ASB Case Review

ASB Case Review process

• you will be informed of whether an ASB Case Review will be arranged
• you will be offered the opportunity to submit a Victim Impact Statement to the ASB Case Review
• you will usually be offered the opportunity to attend a portion of the ASB Case Review to brief meeting members on your reports of anti-social behaviour, and on any impact of the anti-social behaviour
• the ASB Case Review will review your reports of anti-social behaviour, review what actions have been taken, and consider whether any other actions are needed
• you will be informed of the outcome of the ASB Case Review
• you will be informed of any recommendations made by the ASB Case Review
• you will be informed of how to request an appeal of an ASB Case Review 

Please note that the ASB Case Review process is not a complaint process. Where a person be dissatified with the standard of service, action, or lack of action by an organisation, its staff, contractors, or agents this should be raised under the organisations formal complaint process.

ASB Case Review Request Information

ASB Case Review Point of Contact

Hartlepool Community Safety Team, Hartlepool Police Station, Avenue Road, Hartlepool, TS24 8AT.
Telephone: 01429 523100 (office hours)
Email: community.safety@hartlepool.gov.uk 

Related Information

• Hartlepool ASB Case Review Procedure - under review
• Cleveland ASB Case Review Appeal Process
• Anti-social Behaviour, Crime and Policing Act 2014