Hartlepool Community Trigger

What is the Community Trigger?

The Community Trigger is a legal process that allows individuals to request a review of how their reports of anti-social behaviour have been handled. It is also known as an Anti-social Behaviour Case Review.

The process applies to reports made to:

• Hartlepool Borough Council
• Hartlepool Community Safety Team
• Cleveland Police
• Tees Valley Clinical Commissioning Group
• your housing association (if applicable)

Housing associations may also choose to take part in the process voluntarily.

The Community Trigger brings agencies together to review persistent or complex cases and identify further actions where appropriate.

Who can activate the Community Trigger?

A request can be made by:

• any person who has experienced anti-social behaviour
• a representative acting on behalf of the victim, with their consent
  • this may include a family member, friend, carer, councillor, MP, or professional

When can you use the Community Trigger?

You can request a review if:

• you have reported 3 or more separate incidents of anti-social behaviour in the last 6 months to one or more of the agencies listed above.

Submit a Community Trigger Request

Activate the Community Trigger

What happens after you submit a request?

• your request will be reviewed to check if it meets the criteria
• you will receive an acknowledgement within 10 working days
• if the request does not meet the criteria, you will be informed and may be offered alternative advice
• if the request does meet the criteria, you will be informed and offered a conversation with the Victim Care and Advice Service
• the Victim Care and Advice Service can update agencies on your behalf
• a case review will be carried out within 15 working days of your request being acknowledged
• the review will assess what actions have been taken and whether further action is needed
• you will be informed of the outcome within 10 working days of the review meeting
• this will include any recommended actions and how to appeal the outcome

The Community Trigger does not replace individual agency complaints procedures

You can still make a formal complaint to:

• individual agencies
• the Local Government and Social Care Ombudsman
• the Parliamentary and Health Service Ombudsman
• the Independent Office for Police Conduct

Community Trigger Request Information

Related documents

The Hartlepool Community Trigger procedure is currently under review.