Coronavirus: Hartlepool residents supported with food parcels and prescriptions

Published Friday, 27th March 2020

Hartlepool Support Hub has taken more than 1,000 calls since phones lines opened on Tuesday.

The Hub is a new support network to help anyone in Hartlepool who is self-isolating or otherwise unable to leave their home during the Coronavirus outbreak, including those who are at the highest risk and are being advised by the NHS to self-isolate for 12 weeks.

The Hartlepool Support Hub offers:

  • Information and advice
  • Emotional support
  • Delivery of shopping, newspapers and prescriptions; and
  • links to other additional services which are offering support

People can contact the Hub by:

  • Telephoning 01429 272905 (10am-4pm Mondays to Fridays and 10am-12 noon on Saturdays) or
  • Emailing

There is also lots of information available at – Hartlepool’s existing local help and support website, which can also be downloaded as an App.

Jill Harrison, Hartlepool Borough Council’s Director of Adults and Community-Based Services, said: “We received more than 200 calls on Tuesday when we launched the Support Hub and that number has increased each day.

“We’ve delivered around 200 food parcels across the Borough and more than 120 prescriptions.

“I’d like to say a huge thank you to the staff and volunteers who are making this possible and helping so many residents to stay safe, stay well and stay connected.”

Gill Alexander, the Chief Executive of Hartlepool Borough Council, visited the Support Hub today and issued the following video message.