CORONAVIRUS: Support Hub continues to grow

Published Friday, 3rd April 2020

Hartlepool Support Hub has now received more than 2,500 calls and delivered around 350 food parcels and 300 prescriptions to people across the Borough.

The Hub – which only launched last week – is a support network to help anyone in Hartlepool who is self-isolating or otherwise unable to leave their home during the Coronavirus outbreak.

A small selection of the feedback we’ve received:

  • “You have no idea what you’ve done for me – you are life savers. Thank you, thank you, thank you.”
  • “Your help has been amazing, I cannot thank you enough! I just received the parcel and I'm amazed at the quantity. Thank you so, so much!”
  • “Can I first say a big, big THANK YOU for the surprise box of essential groceries you delivered yesterday, it was greatly appreciated and brought an emotional tear to my wife’s eyes.”

The Hartlepool Support Hub offers:

  • Information and advice
  • Emotional support
  • Delivery of shopping, newspapers and prescriptions; and
  • links to other additional services which are offering support

People can contact the Hub by:

  • Telephoning 01429 272905 (10am-4pm Mondays to Fridays and 10am-12 noon on Saturdays) or
  • Emailing

Jill Harrison, Hartlepool Borough Council’s Director of Adult and Community Based Services, said: “It’s hard to believe the Support Hub hasn’t even been open a fortnight yet but has already received more than 2,500 calls.

“To have also been able to deliver hundreds of food parcels and prescriptions to people across Hartlepool has been very rewarding for our staff and volunteers.

“I also want to place on record our thanks to Hartlepool Foodbank who have supplied us with food parcels – their support has been amazing and is hugely appreciated.”