New Virtual Careers Service launched

Published Wednesday, 22nd July 2020

A new Virtual Careers Service has been launched to offer vital support to Hartlepool residents aged 16+.

It aims to promote economic recovery by providing impartial information, advice and guidance via a dedicated Careers Hotline and online referral form to unemployed people, those furloughed during the COVID-19 pandemic and employed residents keen to improve their skills.

It is being run by Hartlepool Borough Council’s Learning and Skills Service and accepts referrals from the unemployed, employed residents looking to upskill and agencies acting on individuals’ behalf.

Careers Advisor Sandy Todd said: “The new Virtual Careers Service aims to help residents understand the next steps they need to take to realise their ambitions.

When they get in touch they will speak to an advisor who will understand their circumstances, provide impartial information, advice & guidance and offer tailored support, including the development of a personalised Individual Careers Plan setting out short, medium and long-term goals.”

The service provides impartial one-to-one support and access to employment, training and volunteer opportunities, including the following specialist programmes:

  • The Tees Valley Pathways & Routeways Youth Employment Initiative which provides support to unemployed young people aged 15-29 within the Tees Valley.
  • The Routes to Work Programme which provides support to adults aged 30+ who are long-term unemployed or who have multiple barriers to employment, such as health or financial issues.
  • Adult Education which provides learning and skills courses such as functional skills, online learning and NVQs, alongside apprenticeship programmes within a range of sectors.

Advisors are available Monday to Friday from 10am- 4pm and can be contacted by calling the hotline on (01429) 401831. Individuals and agencies can also refer into the service by using an online form which can be found at