I have received a Notice to Owner
You received a NTO because you either:
- tried to challenge a parking Penalty Charge Notice (PCN) and it was rejected, or we did not receive a response to our request for further information
- did not pay or challenge the parking PCN within 28 days
What you can do now
You have two options.
Pay the PCN
-
you can pay the full amount online without a discount within 28 days
Challenge the PCN
You can challenge the PCN online by 'making representations' if you believe:
- it was issued incorrectly
- you have evidence of a parking exemption
If you take no action
If you do not pay or make representations within 28 days, we may send you a Charge Certificate letter. This will increase the PCN by 50%.
Challenging your PCN
Once you have received an NTO, you have 28 days to either pay or make representations.
What you need to challenge a PCN
To make representations you will need:
- your PCN reference number, which starts with HX followed by 8 digits
- your vehicle registration number
- evidence to support your explanation
Evidence can be:
- up to 3 JPEG images or PDF files
- each file must be under 5MB
If you do not know your PCN number
If you do not know your PCN reference number, contact us and provide your vehicle registration number.
You can:
- call our switchboard on 01429 266522
- email: parking@hartlepool.gov.uk
Phone lines are open:
- 9am to 5pm, Monday to Thursday
- 9am to 4:30pm, Friday
What happens after you have made representations
Your next steps depend on the outcome of your challenge to the council:
- if successful, we will cancel the PCN and you do not have to pay
- if unsuccessful, the PCN still has to be paid or appealed further
You can appeal further once you have received a Notice of Rejection (NoR) of Representation. This can take up to 56 days to arrive.
Further guidance on appealing parking PCNs
You can read independent guidance on the appeals process on the Traffic Penalty Tribunal website.