Household Support Fund

The Household Support Fund (HSF) has been provided by the Department for Work and Pensions to deliver support to Hartlepool’s most vulnerable households.

The 2023/24 scheme

The Council has been allocated £1.9 million to provide support to low income and vulnerable households who may be struggling with their energy and food costs, or who need other essential household items. Funding covers the period between 1st April 2023 to 31st March 2024 and is in addition to our Holiday Activities Programme that runs during the main school holidays. Click here for more information about the activities programme.

The HSF offers discretionary support rather than being a legal entitlement. This means that awards are subject to the scheme having available/remaining funding and to any local criteria that is set as agreed by ward councillors.

The majority of HSF is targeted at children and pensioners in low income households.  A significant amount of the funding is allocated to these two groups in the form of shopping vouchers for food/ essentials or in some cases as a bank payment.  The rest of the money has been allocated to the council’s existing Welfare Support Fund and to partner organisations which include local charities and voluntary groups.

How the funding is being used

Shopping vouchers for eligible low income children

In the summer and winter of 2023 shopping vouchers valued at £60 per child will be given to eligible children and young people in receipt of free school meals due to their low income. You do not need to apply for this, vouchers will be issued automatically via your child’s education establishment. 

Shopping vouchers or cash for eligible low income pensioners

In the autumn of 2023 shopping vouchers or cash payments into bank accounts valued at £120 per eligible low income pensioner will be made. Eligibility is based on Local Council Tax Support data.  You do not need to apply for this, vouchers or payments will be issued automatically.  If we have your bank details you can expect a payment from the Household Support Fund in October.  If we do not have your bank details, a shopping voucher will be posted to your home address.  Any queries contact hsf@hartlepool.gov.uk

Third Party Payments

The Council has also used its HSF allocation to provide funding to a number of voluntary and charitable sector organisations working with local communities:

  • Hartlepool Foodbank - £20,000 to buy food to make up emergency food parcels.  Contact Welfare Support on 01429 806895 or welfareandbenefit@hartlepool.gov.uk
  • Citizens Advice - £90,000 to provide energy top-ups and payments. Contact 01429 408401.  
  • Advice @ Hart - £128,000 to provide energy top-ups, energy equipment essentials. Contact 01429 748010. 
  • Anglian Water - £20,000 to support with water debt.  Extra Care Support (anglianwater.co.uk) .
  • Kilmarnock Road Children and Family Centre - £3,270 to provide help with food and energy costs. Contact 01429 868008.   
  • Hartlepool Carers - £7,600 to provide help with food and energy costs. Contact 01429 283095.   
  • The Big League/ Poolie Time Emporium = £30,000 for household goods. Contact 07472 358704.   
  • Cleveland Fire and Rescue = £12,000 for food parcels to support their Stay Safe and Warm campaign. Contact 01429 874063. 
  • West View Advice and Resource Centre = £10,000 to provide household essentials. Contact 01429 271294.

Welfare Support 

The council’s existing Welfare Support Service has been extended with £84,000 to provide help to residents in need of white goods. Contact Welfare Support on 01429 806895 or welfaresupport@hartlepool.gov.uk

Housing Support

The council’s housing advice service has been provided with £25,000 to help with those at risk of homelessness. Contact Housing Advice on 01429 266522 and ask for Housing Advice.  

Do I need to apply for HSF?

Low income children and pensioners will receive their shopping vouchers or payments, there is no need to apply. In all other cases, you need to contact the third party provider most suited to your needs (please see list above). Contact details for organisations that are there to help residents are above.

Still need help? If you are not able to be supported through HSF you can consider contacting the council’s Welfare Support Service. Contact 01429 806895 or welfaresupport@hartlepool.gov.uk

Information on where to get help with your money, including family finances, food and household bills, housing, benefits and debt can be found on our Hardship Advice and Support for Residents | Hardship Advice and Support for Residents | Hartlepool Borough Council page.

Other cost of living support

HSF is a small part of the overall support that the Government is providing to households. Further information on the support available to help you with the cost of living, including income and disability benefits, bills and allowances, childcare, housing and travel can be found on the Government's cost of living hub Gov.uk: Cost of living support.

Detailed eligibility requirements for the Cost of Living Payments from DWP can be found at gov.uk: Cost of Living Payments 2023 to 2024.