Quality Standards Framework
Care Home Services
The Quality Standards Framework has been developed in partnership with providers and forms part of the contract for the provision of care home services within the Borough of Hartlepool. The Framework will promote the continued improvement of services within care homes and link the quality of the care provided to payment.
All care homes providing residential care for older people and care homes with nursing will be assessed on an annual basis against the Quality Standards Framework. The results of the assessments will determine the quality grading and price for care and support at the home for the following year.
The council has identified 6 domains upon which to measure the quality of services provided within care homes and care homes with nursing and has selected 16 outcomes which most closely relate to quality and safety, from within the domains, to measure the quality of service provision.
Information & Involvement
Outcome 1 Respecting and involving people who use services
Outcome 2 Consent to care and treatment
Personalised care, treatment & support
Outcome 4 Care and welfare of people who use services
Outcome 5 Meeting nutritional needs
Outcome 6 cooperating with other providers
Safeguarding & Safety
Outcome 7 Safeguarding vulnerable people who use service
Outcome 8 Cleanliness and infection control
Outcome 9 Management of medicines
Outcome 10 Safety and suitability of premises
Outcome 11 Safety, availability and suitability of equipment
Suitability of staff
Outcome 12 Requirements relating to workers
Outcome 13 Staffing
Outcome 14 Supporting workers
Outcome 16 Assessing and monitoring the quality of service provision
Outcome 17 Complaints
Outcome 21 Records
The final domain related to environmental factors which are determined following a consultant assessment.
The council seeks and considers evidence from a variety of sources as part of the Framework in determining the achievement of the outcomes including:
- Views of residents and staff
- Information held about further action and no further action Safeguarding Referrals that have been made between a pre-determined timescale
- The general quality and effect of care planning arrangements in relation to individualised service delivery
- PCT medication assessment sources
- Infection Prevention and Control Assessment Scores
- Documentary evidence within the provider's evidence portfolio
- Quality observation to consider the general quality of service delivery and atmosphere
The results of the assessments determined the following care home grading.
Clicking on the name of the care home in the table below will take you to a weblink to the report.