Complaints, Comments and Compliments - Adult Social Care
The following factsheets explain how to make a comment or complaint about Adult social care services.
If you prefer, you can:
- Fill in our online complaints form
- Email: Cas.Complaints@hartlepool.gov.uk
- Telephone: 01429 284020 (office hours only)
You can download a copy of our annual complaints, comments and representations report from the bottom of this page.
Adult Social Care
If you are unhappy with our service or a service we have arranged on your behalf (such as home care or residential care), you can complain to us.
If you have arranged and now pay for your own care and wish to complain, you can complain direct to the Local Government Ombudsman (LGO).
Complaints in the first instance should be made to the care provider but if your complaint remains unresolved, you can contact theLocal Government Ombudsman.
These factsheets should give enough information to help you send a compliment or make a complaint. If you prefer you can download our full complaints procedure.
- Comments and compliments
- Concerns and complaints
- How to complain about a care home or care in your home
Annual complaints, comments and representations report
