CORONAVIRUS - Important information on applying for benefits

Published Friday, 20th March 2020

In light of the coronavirus outbreak, advice has been issued to residents of Hartlepool as to how they can apply for a range of benefits online.

This can be done via the Hartlepool Borough Council website using the following link:

They will then be given three choices:

  • Apply for housing benefit
  • Apply for council tax support
  • Apply for free school meals

 Residents should click on the benefit they wish to apply for.  A claim form will appear which they should complete and submit.

Supporting information or documents relating to a claim can be sent via a smartphone/computer etc.using the link below: 

Any customers wishing to provide information relating to their currrent claims can do so using the link below:

Customers can also tell us about any change in their circumstances by using the link:

Alternatively, a drop-off box ix currently available in the reception area of the Civic Centtre where customers can post any supporting information or paper documents relating to their claim. This will be emptied by Customer Services staff on a daily basis and forwarded to the Council's Benefits Team. This arrangement is, however, dependent upon Government advice and may change.

Further advice is available by calling (01429) 284188.