Cancellation and refunds
a) You have 14 working days from the date of payment to cancel the service and receive a full refund, provided that you have not already received a collection.
b) No refunds will be provided for cancellation after the 14 day period.
c) Requests to cancel the service can be made by;
- Contacting Customer Services by calling 01429 523333
- Emailing waste.management@hartlepool.gov.uk providing the subscription address.
d) If in the opinion of the Council there is any misuse of the service or the garden waste bins for that household, the Garden Waste service may be cancelled by the Council. There will be no refund in these circumstances.
e) If a collection has been missed by the Council, a repeat collection will be provided where possible within 7 working days. There will be no refunds for all or part fees due to missed collections.
f) No refunds will be provided for garden bins which are lost, damaged or stolen.