Missed garden waste bins
a) Garden waste bins are to be presented for collection by 7.30am on the designated collection day.
b) Bins which are not presented by 7.30am at the agreed location, will be considered as ‘householder failed to present’. The Council will not return in these situations. Responsibility for disposal of the garden waste will then become the responsibility of the householder.
c) Where householders do not present their garden waste bins for collection in accordance with the Councils requirements, the householder will have the following options;
- Take the garden waste to the Household Waste Recycling centre.
- Store the garden waste until the next collection day.
- Pay for and organise for an additional one-off collection.
d) Bin collection times may vary and customers are advised that collections may continue up until 6pm on the day of collection.
e) In the event that crews are delayed or unable to empty bins then all residents will be informed via social media and customer service updates.
f) In the event of sustained adverse weather such as severe snow and ice, the service may be suspended. Attempts will be made to return and empty the bin where practicable, however, collections cannot be guaranteed. There will be no refunds in any circumstance where collections do not take place.