Application process and payment
a) Residents will be required to subscribe for the garden waste collection service on an annual basis or opt in to our automatic renewal service.
b) Subscriptions can be applied for online
Garden waste subscription service
c) All payments must be received in full prior to commencement of service, no part payment arrangements are available. Please allow 14 days for your subscription to be processed.
d) The payment for the collection service is per year and the one annual payment will be £37.00 per bin for the April 2025 – November 2025 season. The Council reserves the right to vary the fee and appropriate notice will be given prior to any variation. Multiple subscription can be obtained at a property. Properties are permitted to purchase three additional subscriptions, at a cost of £23 per subscription. Additional charges will be applied where the property requires extra bins for their subscription. An annual inflationary rate will be applied each year to all elements of the service.
e) Hartlepool Borough Council will collect and process personal information in relation to the provision of the garden waste collection service in line with our data protection obligations, details of which can be found on our privacy notice displayed on the Council website.
f) Residents can subscribe throughout the year, however residents joining the scheme part way through will still be charged the full annual fee.
g) Payment can be made by various methods including over the internet, in person or by telephone. If automatic renewal has been selected, payment will be taken via one annual Direct Debit.
h) Upon receipt of payment the Council will issue a garden waste subscription sticker.
i) Residents should use the garden waste bins (brown in colour) which they have purchased/been provided, residents requiring replacement or additional bins will be subject to a charge.
j) The Council has a duty to keep records up to date therefore we require customers to notify us of any changes in their personal details.
k) From time to time incentive schemes may be offered to/or removed from residents at the Councils discretion and will be promoted by the Council.
l) Residents may share a garden waste collection annual subscription bin with their neighbours, however the Council accepts no responsibility for personal arrangements between neighbours.
m) The Council reserves the right to refuse an application for the green waste collection service based on the criteria for the scheme described in clause 2.
n) A fixed charge applies to all households regardless of personal circumstances, there will be no concessions.