START - Hartlepool's Integrated Substance Misuse Service

Meet the Team - Our Mission Statement and Values


The START team outside their Whitby Street base


Mission Statement

"Together we aim to provide a friendly and transparent service in our community that empowers individuals to make choices around their health and wellbeing. We hope to build trust through shared decision-making, education and inspire change."


  • We take PRIDE in providing a friendly and easy to access service.
  • We encourage openness and TRANSPARENCY.
  • We foster an environment of TRUST and empathy within the team.
  •  We value feeling listened too and understood.
  • We value RESPECT and inclusivity.
  • We pride ourselves in providing an holistic and PERSON CENTRED approach to health & Wellbeing.