Making a complaint on behalf of someone else
If you would like to make a complaint on someone else's behalf please be aware that before accepting the complaint the Council will need to confirm that you have the authority to do so. If the individual involved can make decisions in their own right, the Council will need to ensure that they have provided their consent for you to act on their behalf. This is because providing you with a response to their complaint may involve disclosing personal information and so the Council needs to ensure that their rights are protected. The Council will contact the individual to ask them to complete and sign a consent form. In circumstances where the individual does not have the capacity to complain in their own right, the Council will ask to be provided with relevant documentation to confirm that you have the relevant powers in place to act on their behalf. This may include documentation such as Power of Attorney. If we require such information we will contact you.