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  1. Home
  2. Your council
  3. Customer feedback and complaints
  4. Customer Feedback and Complaints Policy

Customer Feedback and Complaints Policy

In this section

  1. Introduction
  2. Customer Feedback
  3. Complaints
  4. Complaint process – trying to resolve the issues quickly
  5. Stage 1
  6. Stage 2
  7. Local Government and Social Care Ombudsman
  8. What do you need to provide to make a complaint?
  9. Complaints about a contracted or commissioned service provided on behalf of the Council
  10. Support for complainants
  11. Making a complaint on behalf of someone else
  12. Members of Parliament (MPs) and Councillors
  13. You are here: Accessibility and additional languages
  14. Expectations of complainant behaviour
  15. Other Information
  16. Learning from feedback and complaints
  17. Exclusions and complaints not covered by this policy
  18. Privacy Information and Data Protection
  19. Confidentiality

Accessibility and additional languages

The Council wants all its customers to feel that they are able to send their feedback and/or complaints for consideration. If you have any additional needs not covered on this webpage please contact customer.comments@hartlepool.gov.uk

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