Complaints about a contracted or commissioned service provided on behalf of the Council
If your complaint relates to a service which is delivered on behalf of the Council by a contractor or third-party provider the Council would welcome the opportunity for them to put it right in the first instance (Stage 1). You may then request for your complaint to be considered at Stage 2 if all or part of the complaint is not resolved to your satisfaction. Stage 2 complaints will be considered by the Council.
If you are unable to discuss the matter with the contractor, have not received a response from them or wish to have your complaint considered at Stage 2 you can contact us.
