Confidentiality
The Council considers the importance of confidentiality when handling customer feedback and complaints. However, to enable a complaint investigation to be undertaken, personal information will be shared with the investigating officer and on occasions other officers where necessary. Personal information will not be shared with anyone unnecessarily and will be handled in line with data protection legislation.
If information is given to the Council in confidence, the information will not be disclosed without consent, unless the Council has a legitimate or legal reason to do so for example a safeguarding concern regarding a child or young person.
The Local Government Act 1974 gives the Ombudsman powers of the High Court to ask for evidence or witnesses without asking for consent from the complainant. So if the Ombudsman asks we will share all necessary information with them in relation to your complaint.