Privacy Information and Data Protection
All personal information collected is for the purpose of responding to customer feedback and complaints. It will only be shared with relevant service areas of the Council or third parties where necessary and where the law enables the Council to do so, for example, MPs or Councillors, or the Local Government and Social Care Ombudsman if they are investigating your complaint. For more information about how the Council processes your personal information visit Access to Information
We aim to collect data on the protected characteristics of complainants, but this will not be made available except for statistical analysis. You do not have to provide this information for your complaint to be considered. However, by analysing this data, we can assess whether our complaint systems are equitable and fair and whether it disproportionately affects different groups. This analysis will inform the preparation of our Annual Complaints Report.