What do you need to provide to make a complaint?
Complaints can be made by email, over the telephone, by letter, face to face or online. Whatever way you make a complaint; the Council will ask you to provide:
- name and contact details (unless submitting an anonymous complaint).
- details of your complaint - it is useful for you to provide dates and times where relevant to assist with an investigation and any evidence you wish to be considered.
- a desired outcome. This will help the Council understand what you would like to happen as a result of submitting your complaint. The Council will try to meet desired outcomes however it is not always possible to do so. Should this be the case, an explanation will be provided.
- consent (where appropriate). If someone else is acting on your behalf to submit a complaint (e.g. an advocate or family member), the Council will require your consent in writing or documentation providing the relevant legal powers for them to do so (e.g. Power of Attorney).
Contact Details:
To provide feedback or make a complaint, please use the contact details below.
Online
You can submit feedback or make a complaint using our online form:
Customer Feedback and Complaints
Email your feedback or complaint to: customer.comments@hartlepool.gov.uk
Phone
Call the Council contact centre on: 01429 266522
Post
Write to us at:
Customer Feedback and Complaints
Civic Centre
Victoria Road
Hartlepool
TS24 8AY