Local Government and Social Care Ombudsman
If you have been through all stages of the Council’s complaints process and you still remain dissatisfied, you can ask the Local Government and Social Care Ombudsman to consider your complaint. You can find more information about this on the Local Government and Social Care Ombudsman’s website.
The Ombudsman investigates complaints in a fair and independent way - it does not take sides. It is a free service.
The Ombudsman expects you to have given the Council a chance to deal with your complaint, before you contact them.
About the Ombudsman
The Local Government and Social Care Ombudsman looks at individual complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care. There are some limits on what the Ombudsman can look at. For example, the Ombudsman may not consider your complaint if you have not been significantly personally affected by the issue you are raising, or if you have a right of appeal to a court or tribunal.
Contact
Website: www.lgo.org.uk
Telephone: 0300 061 0614