Learning from feedback and complaints
Regular updates will be provided to the Executive Leadership Team and Councillors including the Annual Complaints report. This report will highlight the number and types of complaints we have had over the year including complaints that have been escalated to the Local Government and Social Care Ombudsman. The report will highlight any trends in complaints as well as recommendations that have been implemented during the year to improve services. The Annual Report will also report on the Self-Assessment in line with the Local Government and Social Care Ombudsman Complaints Handling Code. We have a named ‘Member Responsible for Complaints’, the Chair of Finance and Corporate Affairs Committee, who is responsible for complaints and receives regular updates.